Our products are handcrafted by musicians for musicians. They are unique, and because of this, we want YOU to be completely satisfied! If for any reason you wish to return your order for a full product refund, simply email us within 10 days of receiving your order, notifying us of the product you wish to return. All returned products must be in like-new condition. As soon as we receive your return we will issue a refund to the credit card used for the purchase, within 10 business days. Musically Yours, Michael A. Lomax